Matsalg.no Privacy Policy 

Last updated: 17.01.2025

When you use MatSalg.no or one of our other Services, you give us access to information about you. In this document we will elaborate on what data we collect about you, why we collect it, how it is used, and on what legal basis the collection is made. 

The prime purpose of collecting your data is to deliver and improve your experience on MatSalg.no. Our aim is for you to shop as effortlessly as possible. 

In this privacy policy we will cover: 

• The types of personal data we collect 

• How we use personal data 

• How your information is shared with others 

• Information about children 

• The legal bases for processing personal data 

• Storage and information security 

• Data Retention 

• Your rights and choices 

• Data Protection Officer 

• Who we are and how to contact us 

The types of personal data we collect 

When you use our Services, we collect the following types of information: 

Information you provide to us, Account information 

Some information is required to create an account on our Services. Depending on the sign-up method of your choice this can be your name, email address, username, phone number and connection to Google or Apple. This is the only information you have to provide to create an account with us. 

Information from Third-party services 

When you sign up as a user by linking your Google account or Apple ID you share a reference to the chosen provider. Depending on the method selected you may also share your name, email address, profile picture, language and friend list. You can stop sharing the information from the third-party service by removing our access to that service at any time. 

You can also give us access to personal data when you create or add information to your listings, in the messages you send with Customer Support or other users, or in reviews you give us or other users. 

Additional information 

To help improve your experience or enable certain features of the Services you may choose to provide us with additional information such as your phone number or other information you provide to our Customer Support if you require assistance. 

You may also connect with friends on the Services or invite friends who have not yet joined by providing their email addresses or by accessing social media accounts. 

If you participate in a survey, contest or promotion we store the information you submit, which may include your name, contact information and message. 

Location information 

We automatically register information about where you are when you accept location access in our apps or by using the location you select. 

How we use personal data 

We use the data we collect to provide you with the Products and Services we offer and to honor our Terms of Service agreement with you. This includes using data to improve and personalize your experiences. We also use data to communicate with you, for example to inform you about your account, new products or services, updates to these terms and other types of updates. 

MatSalg.no uses personal data for the following purposes: 

Providing our product to you 

We use personal data to deliver the product you expect from us. For instance, we need your name to show your profile and your email to get in touch with you to communicate important events. 

These third parties include: 

• Firebase (A Google product)  

Adapt MatSalg.no to you and your interests 

We try to make Matsalg Ungdomsbedrift interesting and relevant for you as possible. For instance, we can show you collections of listings that we believe are relevant for you based on your location and profile. We can also show listings that are like those you have liked, and get recommendations based on what other users like you have liked. 

Communicate with you 

We use the data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means of electronic communication (e.g. SMS, push notifications or email), including through the MatSalg.no app to inform you about new MatSalg.no Products or Services, update you on a support issue, security or software updates, or invite you to take part in a survey. 

We use data to respond to customer enquiries, diagnose technical issues and provide customer care and support services. 

We want to show content and advertising that is as relevant as possible for you, and we measure how well we do. Therefore, we use information about you collected from our Services to show you MatSalg.no content and advertisements from our partners. You can be shown MatSalg.no content adapted to you also outside of the MatSalg.no apps and websites. 

We do not share information that can identify you without your explicit consent. 

This processing is necessary for the performance of the agreement we have with you and our legitimate interest. You can opt out of receiving direct marketing communications from MatSalg.no by following the instructions sent in every such email or accessing it from the Privacy settings and/or notification settings accessible in the MatSalg.no application. We will not send you promotional emails once you unsubscribe, but please note that you cannot opt out of communications related to changes in terms of service and policies, security updates or other important information related to your MatSalg.no account. 

Build a safe and efficient marketplace 

We believe it is important to know who you are about to trade with and show some of your personal information on your MatSalg.no profile and listing. This includes your name, profile picture and address. You can select the granularity of your address when you browse and add items for sale. 

It is important to us to keep MatSalg.no a safe place to buy and sell items. We do everything we can to avoid unwanted or criminal activity in the marketplace, with both visible and hidden measures. To facilitate this, we store and utilize some information, including IP addresses, email-addresses, message history and other personal data collected. This processing is necessary for the performance of the agreement we have with you. We use Google reCAPTCHA: Required to protect MatSalg.no from spam and abuse by blocking automated software from our services. We use Stripe to process payments and payouts on our platform, which is a core feature of the MatSalg.no marketplace. Only used when logged in. 

How your information is shared with others 

We do not share your personal information except in the limited circumstances described below. However, we may share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We may disclose such information publicly, to third parties and to partners, for example in public reports about marketplaces and as part of community benchmarking. 

For legal reasons or to prevent harm 

If we are requested to share your personal information with a governmental agency, such as the local police, this information will be shared by subject of a legal request. In those cases, the exact information that is shared is specified in the legal request, and will include: Your name and address, IP address(es), chat history, location information. You will not be notified if such sharing occurs. 

In case of a dispute, relevant information - such as information about one or more listings and message history - may be shared with the counterparty in the dispute or others. 

Sale or merger 

We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. We shall notify you via email and/or a prominent notice on our website and inform you of your rights. 

Please note, our Products include links to Products or applications of third parties whose privacy practices may differ from ours. If you provide personal data to any of those third parties or their products, your data is governed by their privacy statements, and we encourage you to read these privacy statements carefully. 

Information about children 

MatSalg.no does not target and is not intending to attract children under the age of 16. Although visitors of all ages may navigate through our websites or use our app, we do not wish to collect or request personal data from those under the age of 16. If, following a notification from a parent, guardian or discovery by other means, a child under 16 has been improperly registered, we will cancel the child’s account and delete the child’s personal data from our records. 

The legal bases for processing personal data 

There are different legal bases that we rely on to use your personal information, namely: 

Performance of a contract 

The use of your personal information may be necessary to fulfil the Terms of Service you have with us. 

Legitimate interest 

We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyze and improve our products and services. Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you (e.g. in the MatSalg.no Privacy settings), you may exercise your right to object by sending an email to kontakt@matsalg.no or by withstanding from using our services. 

Legal obligation 

The processing is necessary for compliance with a legal obligation to which we are subject. For instance, we are required to collect some personal data before we can initiate payouts to be compliant with money laundry regulations. 

Storage and information security 

We work hard to keep your information safe, and use a combination of technical, administrative and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt most of our services. 

Personal data collected by MatSalg.no is stored and processed in the EU and Norway. Some third parties (specifically Stripe for payments) may process your information in the United States. 

Data Retention 

MatSalg.no will retain your personal information for as long as you maintain a customer relationship with us and as long as needed to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. We do this as it is required for us to be able to deliver our services to you. All personal information we retain will be subject to this Privacy policy and our internal retention guidelines. 

Deleting personal information 

As long as your account is active, we will store your personal information, listings, message history, likes and other information that you register. You can choose to delete your MatSalg.no user account at any time. In that case your user profile will no longer be accessible on our service as an immediate action. We will keep your information for up to 120 days as this information may be required by government agencies or for resolving disputes. 

Similarly, listings are kept for up to 120 days when you delete them, but they will not be accessible by others. The account and associated information may also be washed for personal data and be used for analytical purposes. 

Please note that messages sent to other users will still be available for those users, even after your account has been deleted. 

If an account has been involved in fraud, we may store personal information about that account permanently in order to prevent it from accessing our Services at a later time. This process is based on our legitimate interest. 

Your rights and choices Your Rights 

We want you to be in control of how your personal information is used by us. You can exercise these rights in the following ways: 

• You can ask us for a copy of the personal information we hold about you 

• You can inform us of any changes to your personal information, or if you want us to correct any of the personal information, we hold about you 

• You can ask us to erase the personal information we hold about you 

• You can ask us to send the personal information you have given us to a third party 

Where we are using your personal data on the bases of your consent you are entitled to withdraw that consent at any time. Where we use process your personal information on the bases of our legitimate interest you have the right to object at any time to that use of your personal information. 

You can exercise these rights by sending a request to kontakt@matsalg.no. 

We always aim to obtain a fair resolution of any complaint or concern you might have about our use of personal information. However, if you do not believe that we have been able to assist you with your complaint or concern you have the right to file a complaint with the Data Protection Authority in your country. In Norway this is Datatilsynet. 

Your choices 

If you want to access or edit profile information you can do this from the settings page in the MatSalg.no application. If you want to change your name, please contact us at kontakt@matsalg.no for assistance. If you wish to close your account, you can do so from the settings page under account settings in our application or contact us at kontakt@matsalg.no. 

You can view and edit your consents from within the Privacy center, accessible from the settings menu in the MatSalg.no application. If you cannot access these settings, you can contact us at kontakt@matsalg.no. We will answer any request to access or delete your personal data as soon as possible and within 30 days. 

Data Protection Officer 

MatSalg.no has a dedicated Data Protection Officer to ensure safe and sound handling of personal data. You can contact MatSalg.no's Protection Officer by emailing kontakt@matsalg.no. 

Who we are and how to contact us 

If you need to get in touch with us for suggestions, questions, or concerns about this policy or about our use of your information, please contact us at kontakt@matsalg.no. 

You may also contact us at: 

Matsalg Ungdomsbedrift Porsnesbakken 12, 1772 Halden Norway 

Matsalg Ungdomsbedrift (organisation number: 932302853) is a Norwegian company and is the data processor responsible for the personal data collected through interactions with our services.